Privacy Policy
Effective date: January 2026
LoonFood (“we”, “our”, or “us”) is committed to protecting your personal information and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for the European Union and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. This Privacy Policy explains how we collect, use, store, disclose, and protect your information.
1. Scope
This Privacy Policy applies to all individuals who access or use the LoonFood website, services, or communicate with us, including clients, partners, and visitors from the EU, Canada, and other regions.
2. Information We Collect
We collect personal and technical information in a lawful and transparent manner. This includes:
- Personal identification information: name, company, role, email, phone number, and voluntarily provided information.
- Technical and usage data: IP address, device information, browser type, operating system, visited pages, and interaction data.
3. Legal Basis for Processing (GDPR)
If you are located in the EU, we process your personal data based on one or more of the following legal grounds:
- Consent provided by you for specific purposes
- Performance of a contract or pre-contractual obligations
- Compliance with legal obligations
- Legitimate interests pursued by LoonFood, provided they do not override your rights
4. Use of Personal Data
Your data is used strictly for legitimate business purposes, including:
- Responding to inquiries and providing customer support
- Delivering product and technical information
- Improving our website, products, and services
- Ensuring security and preventing fraud
- Compliance with regulatory and legal requirements
LoonFood does not sell or rent your personal information.
5. Data Sharing and Disclosure
We may share personal data only with trusted third parties who process data on our behalf, such as IT providers, hosting providers, or professional advisors, under strict confidentiality and contractual agreements. We may also disclose data where required by law or to protect our legal rights.
6. International Data Transfers
Personal data may be transferred outside the EU or Canada. LoonFood ensures that such transfers are lawful, secure, and compliant with GDPR and PIPEDA, using appropriate safeguards like standard contractual clauses or equivalent protections.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law, after which data is securely deleted or anonymized.
8. Data Security
LoonFood implements appropriate technical, administrative, and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure.
9. Data Subject Rights (EU / Canada)
Depending on your jurisdiction, you may have the following rights:
- Right to access personal data
- Right to request correction or deletion
- Right to restrict or object to processing
- Right to withdraw consent at any time
- Right to data portability (GDPR)
- Right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the information below.
10. Cookies and Tracking
Our website uses cookies and similar technologies to enhance functionality, analyze traffic, and improve user experience. You may control cookies through your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. LoonFood is not responsible for the privacy practices, content, or security of external sites.
12. Changes to This Privacy Policy
LoonFood may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: [email protected]
Company: LoonFood